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Covid19 info: Our shop in Lorient is still opened from Monday to Friday, we continue to ship orders.

-15% avec le code NEW sur toute la boutique jusqu'au 26 avril. Offre non cumulable avec d'autres offres promotionnelles.

Right to cancel

 

Within 14 days

 

You have the right to cancel this contract within 14 days after the date of order without giving any reason.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax, or e-mail) to the following address: 

Address:

Saveurs & Logistique - Lyophilise & Co
Pôle Course au Large
8, rue Lieutenant du Vaisseau Bourely
56100 LORIENT
France

Telephone : +33 (0)2 97 87 23 73

Email: team@lyophilise.com

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. 

You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

 

Effects of Cancellation

 

You shall send back the goods or hand them over to us [insert the name and geographical address, where applicable, of the person authorised by you to receive the goods], without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Address:

Saveurs & Logistique - Lyophilise & Co
Pôle Course au Large
8, rue Lieutenant du Vaisseau Bourely
56100 LORIENT
France

Note: You will have to bear the direct cost of returning the goods. 

If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.