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Guarantees

 
 

Real-time inventory

 
 
Most of the products you'll see on our website are available for purchase (accurate stock information is clearly shown for each item and found on product sheet).
 
We keep our shelves stocked with close to 30,000 items! 
 
Accurate stock counts are always and clearly displayed in real time. If products don't exist in desired quantity in our stock or are out of stock, replenishment times are shown and allow you to know precisely when you'll be able to get your desired quantity. New stock availability will be shown again upon consulting your shopping cart and upon order confirmation :
 
 

Same day shipment*

 
*Our team is doing their best to ship your packages as quickly as possible. Exceptionally, our shipping time can take up to 48 hours. Thank you for your understanding.    
 
If you place an order after 1 pm, the cutoff time, your parcel will be shipped the next day. 
 
If you place an order through the weekend, your parcel will be shipped on Monday. 
 
If you choose to pay your order by cheque, bank transfer or in cash, your order will be shipped upon payment receipt.
 
We accept administrative mandates for official institutions; please contact us via e-mail at team@lyophilise.com or call us at +33 (0)2 97 87 23 73. 
 
We can also ship in-stock items of your order, if you so wish, before those that are on backorder, however, some additional delivery charges will apply.
 
* If you have an urgent need for supplies, please feel free to call us at +33 (0)2 97 87 23 73
 
 

Flat rate shipping cost and Delivery time

 

Europe:

  • Colissimo delivery service: 6.59 € to 14.17 € incl. VAT depending on location / Delivery timeframe: 3-4 days at any given address

 

United Kingdom:

  • Colissimo delivery service: 8,48 € excl. VAT / Delivery timeframe: 3-4 days at any given address
 

Belgium, Luxembourg, and Monaco :

  • Chronopost : 6,59€ excl. VAT / Delivery timeframe: 2-3 days at Pick up Points
  • Colissimo delivery service: 8.48 € excl. VAT / Delivery timeframe: 3-4 days at any given address
 

Switzerland :

  • Colissimo delivery service: 8.48 € excl. VAT (Excluding VAT, customs duties and customs clearance are the responsibilities of the recipient / Delivery timeframe: 3-4 days at any given address (excluding customs delays)
 

the World (America, Asia, Africa, Oceania) :

  • Shipping costs are calculated when you request a quote (Excluding VAT, duty tax and customs fees are payable by the recipient of the goods) / Click on the quote button after validating your shopping cart (we will reply within 24-48 hours)
 

France:

  • Chronopost 24H Pickup Relay : 5.95 € incl. VAT / Delivery timeframe: 1 day at more than 9,000 pickup points *free shipping on all merchandise orders 70€ and over
  • Colissimo 48H Pickup Relay : 4.95 € incl. VAT / Delivery timeframe: 2 days with more than 18,000 pickup points
  • Colissimo 48H delivery service: 6,95 € incl. VAT / Delivery timeframe: 2 days at any given address
  • Chronopost 24H delivery service: 9.95 € incl. VAT / Delivery timeframe: 1 day at any given address
 

Corsica :

  • Colissimo 48H Pickup Relay: 4.95 € incl. VAT / Delivery timeframe: 2-3 days at more than 18,000 pickup points
  • Colissimo 48H delivery service: 7,95 € incl. VAT / Delivery timeframe: 2-3 days at any given address
 

French Overseas Departments and Territories :

  • Shipping costs are calculated when you request a quote (Excluding VAT, duty tax and customs fees are payable by the recipient of the goods) / Click on the quote button after validating your shopping cart (we will reply within 24-48 hours)
 
Package weight (kg) DOM (duty free) TOM (duty free)
0 - 0.5 10 € 12 €
0.5 - 1 15 € 18 €
1 - 2 20 € 31 €
2 - 3 25 € 45 €
3 - 4 30 € 55 €
4 - 5 35 € 70 €
5 - 6 40 € 85 €
6 - 7 45 € 100 €
7 - 8 50 € 110 €
8 - 9 55 € 120 €
9 - 10 60 € 130 €
10 - 15 85 € 205 €
15 - 20 110 € 260 €
20 - 25 140 € 320 €
25 - 30 165 € 385 €
 
 
For additional information on delivery fees, please click here.
 
 

International delivery

 
 
We ship our products worldwide *! Our customers include people residing in China, Japan, Singapore, South Africa, Canada, Abu Dhabi, USA, Greenland …
 
For shipments outside Europe, shipping rates are based on package weight, volume, destination, and delivery service required.
 
Following your delivery request, we will send you a complete quote, including the shipping cost proper to your location, within 24 to 48 working hours. You will then be able to validate your quote, or not, directly online.
 
How can I request a quote? It's very easy :
 
 
 
Once you have validated your shopping cart and created your account with a delivery address outside Europe, you'll be able to find that page, then just click on the « Quote » button 
 
*Some sanitary or customs restrictions may prevent us from being able to ship our products to some countries or may require specific certificates.
 
For additional information on shipping destinations, please click here.