Important product recall
Following a supplier alert, indicating a manufacturing defect or anomaly, we are asking you to isolate the item in question.
Please contact our team (click on this link ) and tell us the number of products that you hold.
Following your feedback, we will inform you of those measures to be taken regarding the future of the products.
We apologise for the inconvenience.
The Freezedried & Co team
Alert september 2022 : Optimus
|Item||Optimus Gemini double burner gas stove|
|Serial Numbers||RG000001à RG006788 et RG023004 à RG023323
Commercialization : from January 2021 to August 2022 (OPT-10-22& on Freezedried & Co website)
Reason: The Optimus Gemini double burner stove has a gas regulator inside the body of the unit. An internal part of the gas regulator component may have a burr that may wear or tear a hole in the seal, causing gas to leak out of the back of the regulator, posing a fire hazard.
Risks incurred: a fire hazard
Recommended course of action: The current design does not allow for repair of the regulators. Stop using the Optimus Gemini stove affected by this recall immediately and return it to the original place of purchase for a full refund : contact us.
Compensation route: Refund