Right of Withdrawal

At Freezedried & Co, we want you to shop with confidence.

Here are the return conditions and terms for exercising the right of withdrawal, in accordance with French and European regulations.

1. Right of Withdrawal

In accordance with the law, you have a 14-day right of withdrawal from receipt of your order, without having to provide any reason.

To exercise this right, simply notify us of your decision by:

• Email: team@freezedriedandco.com
• Telephone: +33 (0)2 97 87 23 73
• Postal address:
  Saveurs & Logistique – Freezedried & Co
  Pôle Course au Large
  6 bis, rue du Sous-Marin Vénus
  56100 Lorient – France

2. Return Conditions

Products can be returned only if all the following conditions are met:

• Product unopened and unused ✔
• Original packaging intact ✔
• Product in perfect resale condition ✔

⚠️ Any product not meeting these conditions will be refused.

3. Exceptions to the Right of Withdrawal

In accordance with the law, the right of withdrawal does not apply to:

• Personalised products or products made to your specifications
• Products liable to deteriorate or expire rapidly
• Unsealed food or hygiene products
• Audio, video or software recordings when they have been unsealed

4. How to Return a Product

• All returns must be pre-approved by our customer service
• Do not return anything without prior approval
• The costs and organisation of the return are your responsibility.
• You are free to choose your carrier (post, relay point, express courier, etc.).

📍 Return address:

Saveurs & Logistique – Freezedried & Co
Pôle Course au Large
6 bis, rue du Sous-Marin Vénus
56100 Lorient – France

Items must be returned within 14 days of your withdrawal notification.

5. Refunds

• Complete order return

• • Refund of the product amount
  • Refund of initial delivery costs (at standard rate)

• Partial return

• • Refund of returned products only
  • Initial delivery costs are not refunded

❌ Return shipping costs are never refunded.

Refunds are processed within a maximum of 14 days from receipt and inspection of the products.

6. Liability

You are liable if products are returned with depreciation resulting from handling other than that necessary to establish the nature, characteristics or proper functioning of the goods.

Quick FAQ

• Can I return a food product?

Yes, provided it is unopened, unsealed, in its original intact packaging and in perfect resale condition.

• Who pays for return shipping?

You bear all return shipping costs.

• If I only return part of my order, will I be refunded for delivery costs?

No. Delivery costs are only refunded if the entire order is returned.