Delivery and Returns
Contents
Stock, product availability and dispatches
All logistics are handled in-house at our premises in Lorient (Brittany, France). We prepare the parcels ourselves whilst checking product conformity. We are committed to reusing boxes and packaging from our suppliers wherever possible.
Transport methods
You will have the choice between several carriers depending on parcel weight and delivery location:
Colissimo Home by Royal Mail
- Maximum parcel of 30 kg
- Delivery Monday to Saturday
- 3 - 6 days delivery time
Delivery directly to the letterbox, if the parcel is bulky and you are absent a delivery note will be left allowing you to choose a new delivery date within 6 working days or to collect your parcel from the next day at 3:00 PM at the post office of your choice. If you do not express a choice, you can then collect your parcel from your local post office within 14 days.
Track your parcel at any time by clicking here.
Chronopost PickUp Shop2Shop by DPD
- Maximum parcel of 20 kg
- Delivery Monday to Saturday
- 4 - 6 days delivery time
- 7-day holding period at pickup relay
With this carrier you have access to 120,000 local shops and automated lockers (https://pickup.dpd.co.uk) throughout Europe where you can collect your parcel. A notification is sent to you by email or SMS once the parcel is available at the Pickup relay or locker. If the initially chosen collection point is unavailable, the parcel is made available at one of the points closest to it. The new collection point is then specified in the notification received by the recipient.
Chronopost PickUp Express by DPD
- Maximum parcel of 20 kg
- Delivery Monday to Saturday
- 2 - 4 days delivery time
- 7-day holding period at pickup relay
With this carrier, you have 120,000 local shops & automated lockers available throughout Europe to choose from to retrieve your parcel (https://pickup.dpd.co.uk):
- At a Pickup relay point, you will be informed of your parcel's availability by SMS and email. You can collect it within 7 working days. After this period, your parcel will be returned to us.
- At a Pickup Station locker, accessible 7 days a week, 24 hours a day (except lockers subject to shopping centre and transport area opening hours). You will be informed of your parcel's availability by SMS and email. You can collect it within 3 working days. After this period, your parcel will be returned to us.
Chronopost Home by DPD
- Maximum parcel of 30 kg
- Delivery Monday to Saturday
- 2 - 4 days delivery time
Delivery directly to the letterbox, if the parcel is bulky and you are absent a delivery note will be left allowing you to choose a new delivery date within 6 working days or to collect your parcel from the next day at the post office of your choice. If you do not express a choice, you can then collect your parcel from your local post office within 14 days or 7 days at a Pickup relay point.
Track your parcel at any time by clicking here.
Schenker
- Pallet shipping
- Minimum parcel of 30 kg and/or large volume
- Delivery Monday to Friday
- Delivery time varies depending on the delivery address (3 to 5 working days)
- Delivery appointment by telephone
Store collection
- Open Tuesday to Saturday from 10:00 AM to 1:00 PM and 2:00 PM to 6:00 PM
- Collection possible upon receipt of the order availability email
- Purchases possible directly on site
Our address:
Freezedried & Co
Pôle Course au Large
6 bis, rue du sous-marin Venus
56100 LORIENT
Other carriers:
Depending on delivery times and the delivery location you require, we can opt for other transport solutions (Fedex, UPS, DHL, etc.). Please contact us so we can estimate delivery costs.
Delivery times and postage costs by zone
United Kingdom
| Transport method | Delivery time | Price (Excluding VAT, customs duties and clearance fees payable by recipient) | Location |
|---|---|---|---|
| Colissimo Home Delivery by Royal Mail | 3 - 6 days (excluding customs clearance time) | £8.48 (free from £70 purchase) | Address of your choice |
| Schenker | 4 - 5 days | From £49* | By appointment |
* Schenker Rate 30-50 kg: £49 | 50-100 kg: £79 | Over 100 kg: £99
Switzerland
| Transport method | Delivery time | Price (Excluding VAT, customs duties and clearance fees payable by recipient) | Location |
|---|---|---|---|
| Colissimo Home Delivery by Swiss Post | 3 - 6 days (excluding customs clearance time) | €8.48 | Address of your choice |
| Schenker | 4 - 5 days | From €49* | By appointment |
* Schenker Rate 30-50 kg: €49 | 50-100 kg: €79 | Over 100 kg: €99
Europe (Zone 1)
Delivery countries: Belgium, Luxembourg, Netherlands, Austria, Portugal, Ireland
| Transport method | Delivery time | Price (excl. VAT) | Location |
|---|---|---|---|
| Chronopost PickUp Shop2Shop by DPD | 4 - 6 days | €4.69 (free from €70 purchase) | Relay point |
| Chronopost PickUp Express by DPD | 2 - 4 days | €5.64 (free from €100 purchase) | Relay point |
| Chronopost Home by DPD | 2 - 4 days | €5.64 (free from €100 purchase) | Address of your choice |
| Schenker | 3 - 5 days | From €28.39* | By appointment |
* Schenker Rate 30-50 kg: €28.39 | 50-100 kg: €47.25 | Over 100 kg: €75.78
Europe (Zone 2)
Delivery countries: Denmark, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Bulgaria, Cyprus, Croatia, Finland, Greece, Malta, Norway
| Transport method | Delivery time | Price (excl. VAT) | Location |
|---|---|---|---|
| Chronopost PickUp Shop2Shop by DPD | 4 - 6 days | €6.95 (free from €90 purchase) | Relay point |
| Chronopost PickUp Express by DPD | 2 - 4 days | €9.95 (free from €150 purchase) | Relay point |
| Chronopost Home by DPD | 2 - 4 days | €9.95 (free from €150 purchase) | Address of your choice |
| Schenker | 3 - 5 days | From €28.39* | By appointment |
* Schenker Rate 30-50 kg: €28.39 | 50-100 kg: €47.25 | Over 100 kg: €75.78
Worldwide
| Transport method | Delivery time | Price | Comment |
|---|---|---|---|
| Colissimo, Fedex, UPS, Chronopost | Delivery time calculated according to carrier and delivery location | Excluding VAT, customs duties and clearance fees payable by recipient | Quote request by email via: b2b@lyophilise.com |
Special cases/Shipping restrictions by country:
- United States: Possible to ship Lyofood and Tactical Foodpack brands which have FDA numbers (quote request required to estimate shipping costs (administration fees may be included in shipping costs))
- Latin America: we do not currently ship parcels to Latin American countries. Health and customs regulations are strict and we do not have the necessary authorisations.
Parcel Returns & After-Sales Service
If you no longer wish to keep your order, you have 14 days to withdraw, return shipping costs are at your expense. Legal information on returning goods can be found in the Right of withdrawal tab.
Address for returning parcels to us (please include your name or order number):
Saveurs & Logistique - Freezedried & Co
Pôle Course au Large
6 bis rue du Sous-Marin Venus
56100 LORIENT
FRANCE
In the event of withdrawal, we will refund you using the payment method used for your order upon receipt of your parcel and after verification of the product condition. The refund will be processed within 7 days.
You can also print the return form directly.
Please note that we process parcel returns and after-sales service twice a week. Thank you for your understanding.